Curriculum Vitae

Managed customer requirements from initial engagement through supplier sourcing, solution development, commercial proposals, negotiation, procurement and delivery.

Built relationships within allocated customer accounts, developing an understanding of their technology environments, purchasing patterns and future requirements.

Proactively identified opportunities to expand technology business within existing accounts, including requirements customers had previously sourced elsewhere.

Worked across enterprise hardware, infrastructure, specialist computing, audiovisual and associated licensing, support, maintenance and professional services.

Collaborated with Client Leads, Solution Consultants, Service Delivery Managers, technical specialists and supplier teams to develop appropriate customer solutions.

Leveraged established vendor and distributor relationships to source products, access specialist expertise, negotiate competitive pricing and resolve commercial or supply challenges.

Managed pricing, margins and supplier negotiations while balancing customer value, profitability and long-term relationships.

Successfully managed and closed numerous high-value technology opportunities, including complex multimillion-dollar enterprise transactions.

Developed technology sales within established customer accounts and generated new business through direct prospecting, referrals and targeted customer engagement.

Worked with customers to understand their requirements, recommend appropriate solutions, deliver demonstrations and presentations, and coordinate implementation.

Developed solutions across IT hardware, commercial audiovisual, interactive displays, projection systems, workplace technology and specialist customer requirements.

Supported account managers across multiple sales channels with product knowledge, customer engagement, proposals and specialist technology expertise.

Built long-standing relationships with technology vendors, distributors and specialist partners to develop solutions, negotiate pricing and support customer opportunities.

Collaborated with merchandise teams, the Technology Buyer, Assistant Buyer and marketing teams on new product opportunities, supplier engagement, promotional campaigns and technology range development.

Created and produced MaxTech training videos, combining practical technology tutorials, sales tips and humour to help non-technical staff build confidence in selling technology. Also developed sales guides, delivered product training and coordinated supplier presentations.

Created a room-by-room technology and workplace product guide to help account managers identify additional opportunities across customer environments.

Won a competitive RFP for approximately 70 commercial interactive touch panels for a major public healthcare organisation, subsequently expanding the solution into other large healthcare organisations across Auckland and Northland. The initial success also helped support further business nationally.

Designed and delivered an integrated audiovisual solution for a national industry association, supporting both in-person events and simultaneous nationwide livestreaming. The solution incorporated presentation displays, multiple cameras, microphones, audio equipment and video switching. Developed and tested elements of the solution using personal equipment before coordinating installation, demonstrations and training.

Supported multi-year projector refresh programmes for a major tertiary education provider and specialist AV requirements for a purpose-built facility, including high-end projection and custom-manufactured screens sourced internationally.

Developed sufficient trust and credibility with a major international customer to secure a six-figure enterprise server opportunity, successfully positioning OfficeMax as a supplier of specialist IT infrastructure beyond its traditional office products offering.

Developed customer relationships, identified growth opportunities and supported purchasing requirements across technology and wider workplace categories.

Analysed customer purchasing activity, prioritised commercial opportunities and undertook targeted account development.

Achieved **108% of gross profit target** in the 12 months before progressing into the Technology Specialist role.

Created and managed electronic marketing campaigns across retail, business and education audiences, reaching up to approximately 30,000 customers.

Developed digital artwork, promotional content and web-optimised graphics within established brand guidelines.

Maintained online promotional content and contributed to business and education marketing initiatives.

Coordinated development of a bulk-supply quotation system for the education channel.

Identified the commercial value of a strategically relevant back-to-school domain name, approached its owner and negotiated its acquisition by Warehouse Stationery.

Prospected group decision-makers, developed commercial proposals and negotiated arrangements covering multiple customer locations.

Established relationships that created opportunities for wider B2B sales across office products, technology and workplace categories.

Developed targeted email communications and promotional material, contributing to my subsequent move into the marketing team.

Generated new commercial business through outbound prospecting, customer engagement and direct sales.

Opened and developed B2B accounts, identifying opportunities to build ongoing customer relationships.

Developed the group-based prospecting approach that led to my progression into the newly created Buying Groups & Associations role.

Worked across the Henderson, New Lynn and Auckland Airport stores, with responsibility for retail operations, staff development and key sales categories including computers, business machines, technology and furniture.

Held responsibility for approximately 20 staff, sales performance, training, merchandising, suppliers and budgets.

Helped New Lynn become the top-performing Warehouse Stationery retail store for extended-warranty attachment.

Independently managed the Auckland Airport store for approximately eight weeks during the Store Manager's absence, taking responsibility for day-to-day operations and staff management.

Won new business through direct prospecting, referrals and long-standing customer relationships.

Led the creative direction of customer websites, including visual design, layout, user experience, navigation, graphics and digital content.

Worked alongside my business partner, who specialised in coding and technical web development, to deliver complete customer solutions.

Provided graphic design, photography and video content to support websites and wider customer marketing requirements.

Secured **Lotus Cars New Zealand** as an early customer, establishing a long-running business relationship that continued for more than two decades.

Developed and maintained the club website, social media channels and digital communities.

Produced original photography, video and promotional content.

Independently produced four editions of the annual club calendar, coordinating design, artwork, production and distribution.

Helped organise driving events and the club's annual national gathering.